Need help?
Find answers to frequently asked questions
For Primary Teachers
MY FOLENS Library
How to Register Your School for Access to MY FOLENS Library Digital Resources
How to register for or log in to MY FOLENS Library
How to reset your MY FOLENS Library password
My username and password for MY FOLENS Library are not saved - I have to enter them every day
Where do I find teachers' plans?
How to access and find your MY FOLENS Library resources
How to create shortcuts or bookmarks to particular MY FOLENS Library resources
How to change class, subject and school on MY FOLENS Library
I need to clear my Internet Browser cache files
I cannot see all the resources for a title in MY FOLENS Library. Where are my other resources?
If you cannot see all resources, it may be because you have favourited some resources, which can temporarily prevent your other resources from displaying.
How do I fix this?
- Select the 'My Favourites' button at the top of the screen.
- Select the 'Resources' tab.
- Unfavourite all resources on that tab by clicking the favourite/star icon on each resource.
- When you go back to each title, the full set of resources should appear. You may need to log out and log back in again for this change to take effect.
We’re aware of this issue and are working on a fix. In the meantime, unfavouriting resources should allow you to access all of your resources as normal.
General
How can I order sample/evaluation copies of Folens books?
To order a teacher sample/evaluation copy of one of our books you can request this quickly and easily by emailing us at orders@folens.ie.
There are limits on the amount of sample books that we can issue, but we will of course always do our best to help you where possible. Please ensure to always include your FULL name and school roll number in any correspondence so that we can make sure that any sample book goes to the right place.
As always, you can ensure your school's Folens digital access is up-to-date by ensuring your latest school booklists are on file with us- you can submit these to us by emailing them to booklists@folens.ie (please remember to include your school roll number).
How can I order books for my school?
Our products can be viewed online and ordered: here
You can order books from us by contacting your local Sales Advisor, or by contacting our Customer Services Team here or at (01) 413 7200.
Our price-lists and Folens Literacy catalogue can be found here: Folens Price Lists
How to provide network access for Folens Digital Services
Access to Folens digital services may be restricted due to your school's network permissions. To restore access, your school's network/firewall settings may be required to be changed.
These changes can be made by an IT administrator, who need to 'allow-list' some or all of the following URLs:
- *.folens.ie
- *.folenshive.ie
- *.folensonline.ie
- *epubs.folensonline.ie
- *folenshive-mbx-zuul.folenshive.ie
- *folenshive-mbx-cloud.folenshive.ie
- *support.folens.ie
- *elev.io
When including these URLs in your list of approved servers, please include the wildcard symbol (*) as it appears above to ensure you encounter no issues.
If you encounter any difficulty with this, please visit Contact Folens and our Customer Experience Team will be more than happy to assist further as best as we can.
For Post-Primary Teachers
MY FOLENS Library – How to access it?
How to register to MY FOLENS Library?
MY FOLENS Library – How to use it?
How do I Favourite/ Unfavourite my eBooks?
How do I open My Folens Library on a Website?
How do I Redeem eBook in Student account?
How do I search for an eBook?
How do I select a subject from the Filter List?
How do I Update My Profile Photo?
How do I update user Full name?
How to change the page on an eBook?
How to change the switch toolbar side in an eBook?
How to change View Mode in on eBook?
How to use Drawing Tool in eBook?
How to Fullscreen a page in an eBook?
How to use Table of Content in an eBook?
How to use the Drawing Tool in eBook?
How to Zoom in on eBook?
I cannot see all the resources for a title in MY FOLENS Library. Where are my other resources?
If you cannot see all resources, it may be because you have favourited some resources, which can temporarily prevent your other resources from displaying.
How do I fix this?
- Select the 'My Favourites' button at the top of the screen.
- Select the 'Resources' tab.
- Unfavourite all resources on that tab by clicking the favourite/star icon on each resource.
- When you go back to each title, the full set of resources should appear. You may need to log out and log back in again for this change to take effect.
We’re aware of this issue and are working on a fix. In the meantime, unfavouriting resources should allow you to access all of your resources as normal.
FolensHIVE
How do I access FolensHIVE?
FolensHIVE is now closed but you can access all of your resources with your existing account on MY FOLENS Library.
General
How can I order sample/evaluation copies of Folens books?
To order a teacher sample/evaluation copy of one of our books you can request this quickly and easily by emailing us at orders@folens.ie.
There are limits on the amount of sample books that we can issue, but we will of course always do our best to help you where possible. Please ensure to always include your FULL name and school roll number in any correspondence so that we can make sure that any sample book goes to the right place.
As always, you can ensure your school's Folens digital access is up-to-date by ensuring your latest school booklists are on file with us- you can submit these to us by emailing them to booklists@folens.ie (please remember to include your school roll number).
How can I order books for my school?
Our products can be viewed online and ordered: here
You can order books from us by contacting your local Sales Advisor, or by contacting our Customer Services Team here or at (01) 413 7200.
Our price-lists and Folens Literacy catalogue can be found here: Folens Price Lists
How to provide network access for Folens Digital Services
Access to Folens digital services may be restricted due to your school's network permissions. To restore access, your school's network/firewall settings may be required to be changed.
These changes can be made by an IT administrator, who need to 'allow-list' some or all of the following URLs:
- *.folens.ie
- *.folenshive.ie
- *.folensonline.ie
- *epubs.folensonline.ie
- *folenshive-mbx-zuul.folenshive.ie
- *folenshive-mbx-cloud.folenshive.ie
- *support.folens.ie
- *elev.io
When including these URLs in your list of approved servers, please include the wildcard symbol (*) as it appears above to ensure you encounter no issues.
If you encounter any difficulty with this, please visit Contact Folens and our Customer Experience Team will be more than happy to assist further as best as we can.
For Students & Parents
MY FOLENS Library - How to access it?
MY FOLENS Library - How to use it?
How do I Favourite/ Unfavourite my eBooks?
How do I open MY FOLENS Library on a Website?
How do I Redeem eBook in Student account?
How do I search an eBook?
How do I select a subject from the Filter List?
How do I Update My Profile Photo?
How do I update user Full name?
How to change the page on an eBook?
How to change the switch toolbar side in an eBook?
How to change View Mode in on eBook?
How to use Drawing Tool in eBook?
How to Fullscreen a page in an eBook?
How to use Table of Content in an eBook?
How to Zoom in on eBook?
I cannot see all the resources for a title in MY FOLENS Library. Where are my other resources?
If you cannot see all resources, it may be because you have favourited some resources, which can temporarily prevent your other resources from displaying.
How do I fix this?
- Select the 'My Favourites' button at the top of the screen.
- Select the 'Resources' tab.
- Unfavourite all resources on that tab by clicking the favourite/star icon on each resource.
- When you go back to each title, the full set of resources should appear. You may need to log out and log back in again for this change to take effect.
We’re aware of this issue and are working on a fix. In the meantime, unfavouriting resources should allow you to access all of your resources as normal.
FolensHIVE Post-Primary Students
How do I access FolensHIVE?
FolensHIVE is now closed but you can access all of your resources with your existing account on MY FOLENS Library.
General
How do I access the audio for my language books?
Where can I purchase Folens textbooks or eBooks?
To purchase any Folens textbooks you can visit shop.folens.ie. Note- eBooks can be ordered directly from us by email via orders@folens.ie or by contacting us here. Feel free to contact us with
any questions that you might have also. Our primary and secondary school book
price-lists can be found here
If you require an eBook that is not in your Library, you can redeem its eBook
Licence Code, found on the inside-front-cover of the physical textbook. More
information on how to do this can be found here.
How to order Folens titles for students with special educational needs
Folens are more than happy to assist students that have special educational requirements, and we are very proud to be working with Bookshare Ireland in providing this service:
This is available for all students with special educational requirements. This includes visual impairments, learning difficulties or a physical disability that limits a person's ability to read standard print, and is compatible with smartphones, tablets, Chromebooks computers, and assistive technologies devices.
For Primary books, click here to get started: NCBI Bookshare
For Post-Primary books, please email us at support@folens.ie with your full name and the names of books that you require. We are still working with NCBI in making post-primary content available via Bookshare Ireland, and we are hoping to have this ready soon.