Billing Terms & Conditions

Folens Publishing Company Unlimited Company (“Folens”) is a registered company at Hibernian Industrial Estate, Greenhills Road, Tallaght, Dublin 24. Folens only does business on the basis of these general Terms & Conditions.

When you place an order with us, you place it subject to these general terms & conditions as in effect at the time of placing your order. Accepting delivery of our products means you accept these terms & conditions and no other terms and conditions. We greatly appreciate your business, and we publish these conditions in order to ensure clarity.

General Terms & Conditions

1.Payment

  • Folens can invoice a School or Trade Account if an account with credit terms has been opened in advance and is operating within credit terms. All other orders must be paid in full at the time of order. 
  • All orders valued under €100 must be accompanied by payment.
  • Payment methods accepted are debit card, credit card or EFT. 

2.Delivery/Order Fulfilment

  • Folens will endeavour to deliver all Folens Shop orders placed by 1pm on a working day within 1-2 working days and all other orders within 4-5 working days, unless a delayed delivery date has been requested. Folens cannot guarantee specific delivery dates. During our August & September peak time, all deliveries can take an extra day. Folens aims to meet these delivery times on a best endeavours basis but in certain circumstances this may not be possible for reasons beyond our control. Folens maximum liability for delays howsoever caused is expressly limited to the delivery charge applied (if any), to the specific order. 
  • Folens will endeavour to fulfil every order promptly but can accept no liability for an inability to supply if Folens or the original supplier / publisher is out of stock or discontinues a product.
  • Shortages/ mis-picks must be reported within 24 hours of delivery to info@folens.ie 
  • Orders may be delivered shrink wrapped on pallets at Folens discretion. 
  • Folens may consolidate multiple orders within a time period into a single combined delivery. 
  • Folens may part-deliver your order in order to expedite getting your goods to you. 
  • Folens request that Bookshops consolidate orders where possible.

3.Shipping

  • Folens may charge a delivery charge on all orders.
  • All orders under €100 will incur a minimum delivery charge of €6.50.
  • Export order to be paid for before delivery including shipping costs.
  • Shipping costs to be paid for before delivery by private individuals. 
  • Any deliveries where the business/school is invoiced has the Terms and Conditions listed on the invoice.  
  • Shipping costs will be displayed on our online shop page after adding the products to the shopping bag. 

4.Pricing

  • Pricing is subject to change without notice. 
  • Promotional prices, discounts and offers are subject to payment in full on time. 
  • Quotes are valid for 30 days only or until the end of a promotional offer period if shorter. 

5.Retention of title

  • Risk of damage to or loss of the Products shall be passed to you upon delivery. 
  • Title to the Goods shall not be passed to the Customer until Folens has received payment in full (in cash or cleared funds) for:
  • the Goods; and 
  • any other goods that Folens has supplied to the Customer in respect of which payment has become due.
  • Until title to the Goods has passed to the Customer, the Customer shall:
  • hold the Goods on a fiduciary basis as bailee only;
  • store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as Folens property; and
  • maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery. 
  • Shortages must be reported within 24 hours. 

6.eBooks

Folens eBooks are delivered electronically to the assigned user account for the duration of the licence purchased. Users need to have downloaded the relevant Folens App from their device’s app store to receive eBooks. 

7.Returns & Refunds

Please check this page: Returns & Refunds Policy.

8.General

  • We will not be bound by clerical or arithmetical errors in documents issued by us or on our website www.folens.ie 
  • We may alter these Conditions, set out herein, from time to time. The current version of these Conditions will always be available at www.folens.ie or by contacting Folens Customer Experience Team info@folens.ie 

9.Order Method Specific to Trade Sales (e.g. Bookshops and schools)

The standard order method for all Folens products is via the Folens Shop www.shop.folens.ie  and other order methods attract a reduction in discount unless the items are not available via the Folens Shop. This reduction can vary from time to time and can be obtained by contacting the Customer Experience Team at info@folens.ie 

10. Additional Terms Specific only to Export Sales i.e. non-Republic of Ireland addresses

These conditions apply to export sales and are in addition to, or if there is a conflict between them, over-ride earlier conditions for Republic of Ireland sales.

  • Sales outside of Republic of Ireland may not be possible for some products due to licencing restrictions.
  • Folens will charge a delivery charge on all export orders. It is not possible to quote this on the website as the cost of this varies depending on destination, how quickly delivery is required and how big the order is. The actual cost will be confirmed to you prior to acceptance and processing of your order.
  • All export sales must be paid for in advance by credit/debit card or EFT.
  • All export sales are on a firm sales basis only. We do not accept returns on export sales unless otherwise agreed in writing prior to order dispatch.
  • Ancillary items, Folensonline.ie, FolensHIVE resources and teacher resources are not available for export sales unless otherwise expressly agreed in advance and when they are available they are a chargeable item or service.

These Terms and Conditions were last updated on the 12th April 2024.